July 2004
London – 1 July 2004 – The Post Office® has signed up with Cable and Wireless to provide a fixed line phone service for millions of customers throughout the UK.
The Post Office® has also chosen Inkfish to provide call centre support and Servista for customer care and billing services for the new venture. Called Post Office® HomePhone, the new service will be available to 21 million customers who use BT as a fixed line telephone provider and will launch early next year.
Post Office Ltd Chief Executive, David Mills, said:
“We have one of the most trusted, credible and recognised brands in the country. We’ll be building on this to launch our Post Office® HomePhone service which will be amongst the most competitive in the marketplace."
“We’re delighted to have agreements with three companies that excel in their particular fields. They will play a vital role in delivering a top class service to our Post Office® HomePhone customers." Mills added: “Importantly, we’ve chosen companies with values that reflect those of Post Office® - excellent service, simplicity and value for money.“
"Post Office® is at the heart of communities across the UK, with a network of almost 16,000 branches. Through listening to what our customers want we are responding to meet their changing needs by diversifying and offering a range of new products - from financial services to telephony - and updating familiar favourites such as the much-loved postal order”.
Royston Hoggarth, Chief Executive, Cable & Wireless, UK said of the new development:
" We are delighted to be working with the Post Office®. It is a business with a fantastic brand, great high street presence and a strong track record in brand extension – from banking to foreign exchange."
"When these skills are combined with Cable & Wireless’ expertise, scalability and the strength of our network, I’m confident that together we can make big things happen in residential telecoms."
David Potter, Sales & Client Services Director at Inkfish is delighted Post Office® chose Inkfish as their first choice outsourcer.
"The quality and depth of brand experience delivery that we were able to demonstrate during the selection process was decisive. The Customer Management operation we are establishing in partnership with Servista and Cable & Wireless will differentiate the Post Office® proposition in the market. We look forward to contributing our expertise to the success of this Post Office® venture."
Courtney Sheets, CEO at Servista said:
“Knowing how much the Post Office® values the trust of its customers, we’re delighted to be asked to handle the critical tasks of customer care and billing. The awarding of this contract is a great tribute to the continuing efforts of our team to deliver the quality demanded by clients that prize their customer relationships. We are therefore proud to be associated with the Post Office® and look forward to working with Cable & Wireless and Inkfish in making Post Office® HomePhone a terrific success.”
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Further Press Information: Ginny Reid, Post Office Ltd 020 7320 7193
Patrick O’Neill, Post Office Ltd 020 7250 2
www.inkfish.co.uk