September 2004
Financial Services clients will continue to receive compliant support from one of the UK’s
top call centre operations post the implementation of the Insurance Mediation Directive in January 05.
Inkfish Financial Services Ltd, a wholly owned subsidiary of Inkfish’s parent company, Domestic & General Group Limited, will be authorised by the FSA so it can continue to provide call centre support for financial services clients as of January 14, 2005. In advance of the formal notification, Inkfish has already been advised that the FSA is 'minded to approve' their application to carry out the activities of arranging, advising and dealing as agent in respect of non-investment contracts.
The impending implementation of the Insurance Mediation Directive into UK law, operational from January 14 2005, means that anyone selling financial services through a third party needs to ensure that their third party is either authorised in its own right to handle this work or can take advantage of an appropriate exemption, for instance becoming your appointed representative for whom you would need to take full compliance responsibility. Inkfish has opted for FSA registration to allow them to take on full responsibility for the contact centre activities handled on behalf of their clients.
Inkfish will thus continue to offer clients marketing financial services :
- 100 per cent call verification
- Live verification by a specialist trained team
- Date validation
- Remote access to recorded calls
David Potter, Inkfish call centres sales and client services director, says; ‘The response to this new legislation will separate out those contact centres who are serious about the financial services sector. Inkfish has opted for full registration as we are committed to running compliant financial services outsource operations.’
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Note to editors: Inkfish call centres is a wholly owned subsidiary of Domestic & General Group Limited. One of the UK’s top ten call centre operations, Inkfish provides contact services to blue chip clients such as BSkyB, British Airways Holidays, and Avon as well as to Group subsidiary, Domestic & General Services. Their three principal call centres are located in Brighton, Nottingham and Slough. Group subsidiary, Inkfish Services, provides volume mailing and fulfilment activities from their centres in Burnley and Coventry. Inkfish Call Centres is an Age Positive employer and has won various awards for work life balance.
For full details on Inkfish Call Centres please visit www.inkfish.co.uk and on Domestic & General Group Limited, www.domesticandgeneral.com
For further information, please contact:
Inkfish press office on 0208 946 7777
Or email
Pressoffice@domesticandgeneral.com