Media Centre

Domestic & General Celebrates Five Million UK Customers

16 December 2010

Domestic & General, the leading specialist warranty services group, is delighted to announce it has reached the milestone of five million customers in the UK.

For over sixty years Domestic & General have been looking after people when things go wrong. Our primary focus is on providing product protection for major domestic appliances, consumer electronic products and central heating systems, and we provide warranty services for over 150 major UK and International brands.

Our growth is largely due to a very strong performance by our Repair Plus One product. This allows customers to buy a plan that protects them for their immediate breakdown and any subsequent breakdowns over the following year. Together with the growing trend for customers to buy protection for their product upon initial registration, these trends indicate that money-conscious consumers are increasingly looking for ways to safeguard against unexpected and expensive breakdowns.

We have also secured a number of new clients and partnerships from across a variety of markets. Over the past year we have won the Home Retail Group account, owners of Argos and Homebase, to provide their warranty programmes. In the domestic heating sector, we were delighted to partner with Worcester, Bosch Group, the market leader in boilers and hot waters systems.

Group Marketing Director Mark Berryman said, "We are extremely pleased to have reached the milestone of five million UK customers, and especially proud that in our last customer survey we received post- repair satisfaction ratings of over 94%. We know how highly people value our services, and we hope that many more people will look to us to help make their lives even easier."

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Notes For Editors:

1. For more information, please contact Michael Rosen, Press & PR Manager, on 020 8879 8767 or 07595 550897 or michael.rosen@domesticandgeneral.com

2. Domestic &General provides warranty services for UK and International clients and comprehensive product protection for more than nine million customers.

For over sixty years we have been looking after people when things go wrong. Our primary focus is on providing product protection for major domestic appliances and consumer electronic products. Together with our manufacturing, retail and financial services clients, we provide warranty services for over 150 major UK and International brands. We manage the whole warranty process, including: customer mailing; contact centres; repair networks; in-house administration; claims handling.

We operate across a number of different international markets, most notably in Australia, Germany, Spain and France. To learn more about us, visit www.domesticandgeneral.com