20 July 2010
Domestic & General, the leading provider of warranty services and product protection, and The Baxi Group have signed a contract extension for an additional three years.
The Baxi Group is one of Europe's leading manufacturers and suppliers of high quality, reliable, branded heating systems and services, owning some of the industry's most widely trusted names, including Potterton, Valor, MegaFlow and Ideal Standard. Under the terms of the three year contract, Domestic & General will provide and administer the Baxi Group's entire range of warranty services.
This new contract reflects the success of our partnership, which every year sees 140,000 protection plans sold. Domestic & General receive in the region of 50,000 calls annually, organising 60,000 call outs.
Derek Hollingdale, Sales Director of Domestic & General said, "We have been delighted by the success of our relationship with The Baxi Group to date, and look forward to it continuing long into the future. We have invested significantly to help the heating industry ensure its customers have the highest possible levels of customer service, and this further agreement is proof of the market leading products and services we provide."
Lee Robinson, Service Director of The Baxi Group said, "We are delighted to have extended our contract with Domestic & General. The perceived value of the product among our customers is extremely high, and this agreement will help to provide continued support to our call centres and engineers."
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Notes For Editors:
1. For more information, please contact Michael Rosen, Press & PR Manager, on 020 8879 8767 or 07595 550897 or michael.rosen@domesticandgeneral.com
2. Domestic & General provides warranty services for UK and International clients and comprehensive product protection for more than nine million customers.
For over sixty years we have been looking after people when things go wrong. Our primary focus is on providing product protection for major domestic appliances and consumer electronic products. Together with our manufacturing, retail and financial services clients, we provide warranty services for over 150 major UK and International brands. We manage the whole warranty process, including: customer mailing; contact centres; repair networks; in-house administration; claims handling.
We operate across a number of different international markets, most notably in Australia, Germany, Spain and France. To learn more about us, visit www.domesticandgeneral.com