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Domestic & General announces the winners of its 10th annual Total Excellence and Quality Awards 2007

6 November 2007

Domestic & General has announced the winning independent repairers in the Total Excellence and Quality Awards (TEQ) 2007. Over 3.5m questionnaires have been sent out in the ten years since the awards began and the survey, believed to be the largest of its kind, has given awards to independent repairers in kitchen appliances, home entertainment equipment and boiler and central heating repairs.

Over 3.5 million customers surveyed in ten years

TEQ is celebrating ten years of promoting excellence in customer service, having been established by specialist appliance plan provider, Domestic & General, in 1998. It is the largest independent survey of repair standards on domestic appliances and has surveyed around 3.5 million customers in the UK on all aspects of repair performance. Criteria include how politely and efficiently the initial call requesting the repair was handled and how efficient, punctual and courteous the repair engineer was whilst in the customer's home. The TEQ Awards have been widely credited with driving improved service standards throughout the repair industry.

Kitchen Appliances

  • 1st - DAR of Rotherham
  • 2nd - Jim Grice of Nottingham
  • 3rd - Appliance Engineers, Braintree, Essex
  • Highly commended in the low volume repairs category :
    • DRA, Dundee (who have won nine awards in ten years!)
  • Commended in the low volume repairs category :
    • JST Appliance Repairs, Norwich

Home Entertainment Equipment

  • 1st - Kings Electronics, Hayes, Middx
  • 2nd - Coloursure, Ashford, Middx
  • 3rd - Faultfinders, Cardiff
  • Highly commended in the low volume repairs category :
    • Service All Electronics, Westbury, Wiltshire
  • Commended in the low volume repairs category :
    • Retel Electronics, Carlisle

Heating

  • 1st - Eagle Heating, Swansea, Wales
  • 2nd - TB MacKay, Edinburgh
  • 3rd - DL Archibald, Hemel Hempstead, Herts
  • Highly commended in the low volume repairs category :
    • Firth Heating, Lossiemouth
  • Commended in the low volume repairs category :
    • Wessex Gasworks, Weymouth, Dorset

Honorary

Three honorary awards were given to companies which had consistently won TEQ awards throughout the past ten years.

  • V L Services, Preston
  • Gascoyne's, Derby
  • GT Electrical, Hull

A spokesperson for D& G commented: "We are delighted to make these awards for exceptional customer service. It underlines the emphasis which we all place on being the best. These awards accurately reflect the opinions of customers and that is what makes these awards so important to our network of repairers. We would like to congratulate them all. "


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Note to Editors
Domestic & General is the UK’s leading specialist provider of breakdown protection for domestic appliances, electronic equipment and gas central heating systems. The company provides appliance breakdown protection plans for nearly 100 appliance brands, over 2,000 independent high street retailers and catalogue companies, and also operates a direct to consumer service, Quoteline, which available on line (www.domgen.com) and by telephone (08705 49 00 00)