About Us

Domestic & General Group Limited

Our core products are warranty protection on domestic appliances, electrical equipment and gas central heating systems. Other subsidiaries also supply inbound and outbound volume call centre services and handle other outsourced fulfillment activities including direct mail..

Domestic & General Services Limited and Domestic & General Insurance PLC are the UK's largest provider of domestic appliance breakdown protection in a B2B and B2C environment. Together they currently provide protection for 7 million appliances and gas central heating equipment.

Domestic & General Services Limited/Domestic & General Insurance PLC

For full details please visit our Warranty Consumer Site

Information on our Warranty Services Partnerships

These two key companies within the Group work together and independently to provide warranties on household appliances and gas central heating systems through a number of routes to market. Manufacturers from Alba to Zanussi, banks and credit card companies, utilities, service providers and independent retailers all trust us to market a warranty to their customers and provide a seamless repair service when their own brands are at their most vulnerable - when the equipment is malfunctioning. Now you too can take advantage of our 50-plus years of experience.

We can provide breakdown protection on individual items or as a monthly payment plan a group of appliances. Protection can be provided on new appliance or on most appliances up to eight years of age. We are unusual in that protection, once taken out, can be renewed for the viable life of the equipment and does not end as the appliance ages. Plans for PCs, mobile phones and home emergency support are also available.

If you want the benefits of a warranty service, Domestic & General is the leading specialist name in the business. Our warranty arm can provide a full service offering (where we take off the entire process, from data gathering to claim handling and reporting) or support your own warranty with our in-warranty repair network.

In the last financial year:

  • 7 million appliances protected throughout the UK
  • 7 million customer contact calls
  • 46 million mailing packs distributed
  • Claim handling & data gathering centre

You can also use other subsidiary companies wholly owned by the Group to outsource your call handling, direct mail, fulfillment and other support service needs.

Domestic & General Insurance PLC is also authorised to operate within Mainland Europe in France, Germany, Austria, Spain and Portugal, as well as the Republic of Ireland. Operations are also available for the Czech Republic, Belgium and Poland. Enquiries are welcomed from potential clients wishing to source an experienced warranty provider for other countries.