Domestic & General Group Holdings Limited
Our core products are warranty protection on domestic appliances, electrical equipment and gas central heating systems. Other subsidiaries also supply inbound and outbound volume call centre services and handle other outsourced fulfilment activities including direct mail.
Domestic & General Services Limited and Domestic & General Insurance PLC are two of the UK's largest providers of domestic appliance breakdown protection in a B2B and B2C environment. D&G currently provides protection for 7.5 million appliances and gas central heating equipment. Inkfish Services Limited, in addition to providing specialist promotional fulfilment support for many blue chip names, also designs, prints and mails 47 million mailings on our own and our clients' behalf. Inkfish Call Centres Limited is an outsource provider with over 1400 experienced and trained call centre advisors in two key locations across the UK, providing inbound and outbound contact centre support to third parties.
Domestic & General Services Limited/Domestic & General Insurance PLC
For full details please visit our Warranty Consumer Site
Information on our Warranty Services Partnerships
These two key companies within the Group work together and independently to provide warranties on household appliances and gas central heating systems through a number of routes to market. Manufacturers from Alba to Zanussi, banks and credit card companies, utilities, service providers and independent retailers all trust us to market a warranty to their customers and provide a seamless repair service when their own brands are at their most vulnerable - when the equipment is malfunctioning. Now you too can take advantage of our 50-plus years of experience.
We can provide breakdown protection on individual items or, as a monthly payment plan, a group of appliances. Protection can be provided on new appliances or on most appliances up to eight years of age. We are unusual in that protection, once taken out, can be renewed for the viable life of the equipment and does not end as the appliance ages. Our Plans for PCs, mobile phones and home emergency are also available.
If you want the benefits of a warranty service, Domestic & General is the leading specialist name in the business. Our warranty arm can provide a full service offering (where we take off the entire process, from data gathering to claim handling and reporting) or support your own warranty with our in-warranty repair network.
- 7.5 million appliances protected in the UK and our overseas markets
- 11 m customer contact callsin the UK alone
- 47 m mailing packs distributed for warranty products
- Claim handling & data gathering centre
You can also use other subsidiary companies wholly owned by the Group to outsource your call handling, direct mail, fulfilment and other support service needs.
Domestic & General subsidiaries support manufacturer and retail clients in mainland Europe (France, Germany, Austria, Spain, Portugal, Poland and the ROI) and in Australia. Domestic & General is committed to expanding the penetration of domestic warranties within appropriate international markets. Enquiries are welcomed from potential clients wishing to source an experienced warranty provider in these or other markets. Contact the D&G International team on +44 (0)208 946 7777.