About Us

Our core products are warranty protection on domestic appliances, electrical equipment and gas central heating systems. Other subsidiaries also provide pet healthcare policies, supply inbound and outbound volume call centre services and handle other outsourced fulfillment activities including direct mail..

Domestic & General Services Limited and Domestic & General Insurance PLC are the UK's largest provider of domestic appliance breakdown protection in a B2B and B2C environment. Together they currently provide protection for 6 million appliances and gas central heating equipment. Inkfish Services Limited, in addition to providing specialist promotional fulfillment support for many blue chip names, also designed, printed and mailed 79 million mailings on our own and our clients' behalf in the last financial year. Inkfish Call Centres Limited is a top ten outsource provider with over 1400 experienced and trained call centre advisors in three key locations across the UK.

Subsidiary company, Pet Protect Limited, offers B2B and B2C pet healthcare plans.

Domestic & General Services Limited/Domestic & General Insurance PLC

For full details please visit our Warranty Consumer Site

Information on our Warranty Services Partnerships

These two key companies within the Group work together and independently to provide warranties on household appliances and gas central heating systems through a number of routes to market. Manufacturers from Alba to Zanussi, banks and credit card companies, utilities, service providers and independent retailers all trust us to market a warranty to their customers and provide a seamless repair service when their own brands are at their most vulnerable - when the equipment is malfunctioning. Now you too can take advantage of our 50-plus years of experience.

We can provide breakdown protection on individual items or as a monthly payment plan a group of appliances. Protection can be provided on new appliance or on most appliances up to eight years of age. We are unusual in that protection, once taken out, can be renewed for the viable life of the equipment and does not end as the appliance ages. Plans for PCs, mobile phones and home emergency support are also available.

If you want the benefits of a warranty service, Domestic & General is the leading specialist name in the business. Our warranty arm can provide a full service offering (where we take off the entire process, from data gathering to claim handling and reporting) or support your own warranty with our in-warranty repair network.

In the last financial year:

  • 6 million appliances protected throughout the UK
  • 10m customer contact calls
  • 79m mailing packs distributed
  • Claim handling & data gathering centre

You can also use other subsidiary companies wholly owned by the Group to outsource your call handling, direct mail, fulfillment and other support service needs.

Domestic & General Insurance PLC is also authorised to operate within Mainland Europe in France, Germany, Austria, Spain and Portugal, as well as the Republic of Ireland. Operations are also available for the Czech Republic, Belgium and Poland. Enquiries are welcomed from potential clients wishing to source an experienced warranty provider for other countries.


Inkfish Call Centres Limited

For full details please visit www.inkfish.co.uk/call_centre/index.html

Inkfish is one of the UK's top ten call centre and contact solutions companies. It is a first choice outsourcer for companies such at Avon, Post Office, and BSkyB.

Call centres in Slough, Nottingham and Brighton offer a wide range of services including full inbound and outbound managed services, sales, information lines, internet and technical support help lines, market research, lead generation and overflow facilities.

Inkfish was founded in 1995 and joined the Domestic & General Group Limited in July 2001.

Inkfish Services Limited

For full details please visit www.inkfish.co.uk/services/index.html

Inkfish Services Limited has two key locations in Coventry, West Midlands and Burnley, Lancashire. Coventry houses the state of art 56,000 sq ft mailing centre with a current yearly capacity of 150m mailing packs. Services offered include: data management, laser printing, collation and insertion, as well as high and low volume mailing with sorting discounts. Brochure fulfillment, order processing, storage and warehousing, polywrapping, and data capture are carried out by the Burnley operation. Recently added new services in Coventry include C4 machine enclosing and high volume polywrapping.


Pet Protect Limited

For full details please visit www.petprotect.co.uk

Based in Redhill, Pet Protect Limited provides high-quality, lifelong protection for dogs, cats, rabbits, chinchillas and guinea pigs at market competitive prices. Pet Protect products are supplied through veterinary practices and sold directly to the general public through direct mail and inbound customer calls. Pet Protect Limited also administers schemes on behalf of third party affinities.

Pet Protect Limited was formed in 1984 and joined the Domestic & General Group in September 2002.


Domestic & General Group Limited, registered in England, registered address Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS. Registered no. 1156896.